Our Reviews

Bernard M|2024 Chevrolet Equinox

Confirmed Service Customer

5/9/2025

Great service,fast and efficient and reasonably priced!

Coldwater, MI

Paul J|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

5/20/2025

The service was great and the employees took the time to answer any questions that I had.

Coldwater, MI

Paul Q|2021 Chevrolet Blazer

Confirmed Service Customer

5/22/2025

The work took more than a day to complete and no loaner vehicle was available. I had to call to make contact on the progress of the work, the dealer did not take the initiative to call.

Bronson, MI

Joseph L|2025 Chevrolet Traverse

Confirmed Sales Customer

5/23/2025

Honest friendly service was provided by a team of knowledgeable salespeople.

Coldwater, MI

Holly M|2025 Chevrolet Equinox

Confirmed Sales Customer

6/4/2025

Fast, friendly and efficient

Kyle Hart

6/5/2025

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

Business Response

Fremont, IN

Susan D|2022 Chevrolet Trax

Confirmed Service Customer

6/10/2025

It was a good experience.

Coldwater, MI

Ryan A|2025 GMC Terrain

Confirmed Sales Customer

6/11/2025

Tom & Mike were very helpful. I appreciate them not being pushy. I came in with an idea of what I wanted & they made it work within my range.

Bronson, MI

William S|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

6/11/2025

Helpful, polite, done quickly.

Tekonsha, MI

Perry G|2000 Chevrolet Corvette

Confirmed Service Customer

6/17/2025

Very good quick service, friendly reception

Coldwater, MI

Judith M|2020 GMC Terrain

Confirmed Service Customer

6/20/2025

The sys in auto body were amazing . They scheduled my car as soon as they could have me loaner that was clean.

Coldwater, MI

Jack S|2019 Chevrolet 1500 Silverado

Confirmed Service Customer

6/26/2025

Very timely and great response to my needs.

Coldwater, MI

April B|2016 Chevrolet 1500 Silverado

Confirmed Service Customer

6/27/2025

Appreciate the guys in the shop looking after my truck. It's nice to see the same faces over the years. Nice to be able to put my trust in the service department and drive away safely. Thanks!

Bronson, MI

James R|2018 Chevrolet 1500 Silverado

Confirmed Service Customer

6/29/2025

Great service.

Coldwater, MI

Charles W|2025 Chevrolet Traverse

Confirmed Sales Customer

7/1/2025

Everyone was friendly and went out of their way to meet my needs.

Coldwater, MI

Ronald C|2024 GMC Acadia

Confirmed Service Customer

5/9/2025

Not much for words, everyone was very polite.

Cement City, MI

Grace P|2021 Buick Enclave

Confirmed Service Customer

5/15/2025

Always accommodating!!

Coldwater, MI

Steven H|2018 Chevrolet Cruze

Confirmed Service Customer

5/17/2025

I've always had awesome service everytime I had to get my car serviced. All the staff are very polite & helpful

Union City, MI

Gary B|2025 Chevrolet Silverado 1500

Confirmed Service Customer

5/22/2025

Gavin did a great job with everything. he was very good at explaining the truck and all it's bells and whistles

Coldwater, MI

Robin T|2025 Chevrolet Trailblazer

Confirmed Service Customer

6/2/2025

Took way too long

6/5/2025

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (517) 279-8061 to discuss your concerns, as your satisfaction is of utmost importance to us.

Business Response

Reading, MI

Gavin H|2025 GMC Sierra 1500

Confirmed Sales Customer

6/3/2025

It was a great experience, Gavin was really great. Also Mike and Rob really helped me!

Gavin Hooker

6/5/2025

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Business Response

Burlington, MI

Michael T|2021 Chevrolet Equinox

Confirmed Service Customer

6/14/2025

Excellent service and very professional personnel.

Quincy, MI

Cherie H|2025 Chevrolet Trailblazer

Confirmed Sales Customer

6/14/2025

Gavin Hooker, my salesperson , listened to exactly what I wanted and worked with me to get it.

Union City, MI

Bradley N|2022 GMC Terrain

Confirmed Service Customer

6/16/2025

Great Job! Always a pleasant experience at Royal.

Coldwater, MI

Timothy H|2024 GMC Canyon

Confirmed Service Customer

6/16/2025

Very nice and quick on my oil change

Jerome, MI

Heath F|2007 Chevrolet Silverado

Confirmed Service Customer

6/18/2025

Everything went as planned

Coldwater, MI

Cheryl B|2025 Chevrolet Traverse

Confirmed Sales Customer

7/2/2025

They went above and beyond to make my first Chevy purchase smooth! Rob and John were amazing.

Quincy, MI

Keri D|2008 Buick LaCrosse

Confirmed Service Customer

7/10/2025

Very professional and polite...I know I can take my car there and it will be done right

Coldwater, MI

Keith M|2025 GMC 2500HD Sierra

Confirmed Sales Customer

7/1/2025

My salesman, Kyle Hart, was a joy to work with. He explained the process and worked with me to make my purchase an enjoyable experience. Could not have been any happier.

Adrian, MI

John R|2025 GMC Acadia

Confirmed Sales Customer

7/2/2025

Friendly, organized, timely process of sale. Kyle took time to review vehicle options with us and answered all of our questions

Bellevue, MI

Lorraine G|2025 Buick Enclave

Confirmed Service Customer

7/9/2025

Always friendly and it was quite prompt. Priced just right.

Coldwater, MI

Grace P|2017 Chevrolet Tahoe

Confirmed Service Customer

7/9/2025

Always accommodating

Coldwater, MI

Paul J|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

7/11/2025

The employees at the dealership made the buying experience very easy and enjoyable. They were able to meet my requirements for the vehicle and financing.

Coldwater, MI

Diana H|2019 Chevrolet Impala

Confirmed Service Customer

7/15/2025

good service

Litchfield, MI

James M|2026 Chevrolet Equinox

Confirmed Sales Customer

7/16/2025

This our 4th car purchase from Tom Clark at Royal Chevrolet and we feel very confident dealing with him. His knowledge and personality are top notch!

Alpena, MI

Mark B|2025 GMC Sierra 1500

Confirmed Sales Customer

7/17/2025

Kyle very knowledgeable and excellent person to buy a vehicle from Thanks Kyle keep doing what you do

Coldwater, MI

Ray P|2026 GMC Terrain

Confirmed Sales Customer

7/24/2025

Fast and easy

Mendon, MI

Ruth B|2026 GMC Terrain

Confirmed Sales Customer

7/24/2025

Very helpful in explaining things to me. Very much appreciated!

Coldwater, MI

Vickie B|2021 Chevrolet Equinox

Confirmed Service Customer

7/29/2025

Prompt and on time and complete.

Union City, MI

Kathy F|2019 Chevrolet Equinox

Confirmed Service Customer

7/29/2025

Staff is always friendly, booking appointment online is easy and waiting time for our oil change was just right.

Coldwater, MI

Sharon B|2013 Chevrolet Equinox

Confirmed Service Customer

8/14/2025

fast

Tekonsha, MI

Mary I|2020 Buick Encore GX

Confirmed Service Customer

8/14/2025

Very friendly associates. They kept me informed of the what was done. The customer lounge was clean and comfortable.

Ceresco, MI

Jim S|2022 GMC Canyon

Confirmed Service Customer

8/15/2025

On time, fast and made an adjustment to bill when questioned, no issues.

Coldwater, MI

Steven H|2018 Chevrolet Cruze

Confirmed Service Customer

7/11/2025

I've always had excellent service everytime I get my car serviced....all the staff are very professional.

Union City, MI

Bryan W|2025 Chevrolet Equinox

Confirmed Service Customer

7/29/2025

Great service and took care of the car

Coldwater, MI

Wallace C|2020 GMC 1500 Sierra

Confirmed Service Customer

8/10/2025

GREAT SERVICE

Camden, MI

Laurie G|2016 Chevrolet Equinox

Confirmed Service Customer

8/17/2025

I'll be back. Very pleased

Coldwater, MI

Mary S|2020 GMC Acadia

Confirmed Service Customer

8/22/2025

Fast and efficient

Coldwater, MI

Dawn J|2022 Chevrolet Equinox

Confirmed Service Customer

8/24/2025

I arrived about 15 minutes and was taken in right away. They were polite courteous, and fast.

Quincy, MI

Gloria L|2020 Chevrolet Equinox

Confirmed Service Customer

8/25/2025

Always efficient and professional...

Bronson, MI

Jon L|2025 GMC Sierra 2500 HD

Confirmed Sales Customer

9/11/2025

Kyle was very helpful and knowledgeable. No pressure. A very fast and pain free experience!

Fulton, MI

Paul J|2025 Chevrolet Silverado 1500

Confirmed Service Customer

9/11/2025

Great experience. In and out without any issues. The service staff is top notch.

Coldwater, MI

Carla M|2021 Chevrolet Blazer

Confirmed Service Customer

9/12/2025

They offered a diagnostic test and found the problem. I left it over the weekend and they were able to fix it under warranty. They also gave me a vehicle to drive. Very friendly and helpful

Union City, MI

Grace P|2021 Buick Enclave

Confirmed Service Customer

9/17/2025

Always accommodating

Coldwater, MI

Pat H|2014 GMC Terrain

Confirmed Service Customer

9/23/2025

Great staff to work with

Union City, MI

Margarita L|2026 Chevrolet Equinox

Confirmed Sales Customer

9/24/2025

Mr. Clark was fantastic. The loan department too.

Jonesville, MI

Gary D|2026 Chevrolet Equinox

Confirmed Sales Customer

9/26/2025

It was a very good experience.

Bronson, MI

Timothy R|2025 GMC Canyon

Confirmed Sales Customer

9/27/2025

Friendly, informative, helpful, and fast

Coldwater, MI

Lerin H|2025 Chevrolet Traverse

Confirmed Service Customer

10/15/2025

They are the best!

Quincy, MI

Kolin M|2019 Chevrolet Colorado

Confirmed Service Customer

8/16/2025

The costumer service is awesome everyone is very respectful and the body shop is awesome they had my truck in there for a week and had it done and it looks fantastic

Reading, MI

Rick F|2019 Chevrolet Equinox

Confirmed Service Customer

8/16/2025

Quick

Coldwater, MI

Holli M|2025 Chevrolet Trailblazer

Confirmed Service Customer

8/20/2025

It was done in a timely manner, and they delivered my car back to me.

Coldwater, MI

Kathleen F|2025 Chevrolet Trailblazer

Confirmed Service Customer

8/22/2025

Quick and efficient

Colon, MI

James T|2025 GMC Acadia

Confirmed Sales Customer

8/25/2025

Gavin did a great job!

Battle Creek, MI

Margaret H|2019 Buick Envision

Confirmed Service Customer

9/11/2025

I appreciate that I am always greeted promptly and with a friendly smile. Royal is always on time and the service is done correctly.

Coldwater, MI

Sandra R|2023 GMC Acadia

Confirmed Service Customer

9/23/2025

Oil change

Coldwater, MI

James M|2026 Chevrolet Equinox

Confirmed Service Customer

9/24/2025

Very courteous personnel and pleasant experience.

Alpena, MI

Belinda S|2019 Chevrolet Suburban

Confirmed Service Customer

10/8/2025

Was there 2 hours. But did get some taken off bill.

Coldwater, MI

Linda M|2025 Chevrolet Trailblazer

Confirmed Service Customer

10/8/2025

Professional and Courteous!

Reading, MI

Anita F|2025 Chevrolet Equinox

Confirmed Service Customer

10/13/2025

Prompt, friendly service. Service was excellent!

Bronson, MI

Blake B|2025 GMC 2500HD Sierra

Confirmed Sales Customer

10/14/2025

John made everything as seamless and quick as possible.

Battle Creek, MI

Cheryl F|2021 Chevrolet Equinox

Confirmed Service Customer

10/23/2025

On time, courteous and professional

Coldwater, MI

Bruce P|2026 Chevrolet Colorado

Confirmed Sales Customer

10/24/2025

Good experience. Very smooth.

Ceresco, MI

Brenda M|2025 Chevrolet Traverse

Confirmed Service Customer

10/27/2025

They were very accommodating when I got my appointment time mixed up

Quincy, MI

Dianne P|2026 Chevrolet Equinox

Confirmed Sales Customer

11/4/2025

Excellent communication and service from the time I first visited Royal until I completed the purchase.

Union City, MI

Rachel I|2023 Chevrolet Traverse

Confirmed Service Customer

11/6/2025

Extremely efficient and helpful

Coldwater, MI

Ronald P|2026 GMC Acadia

Confirmed Sales Customer

11/11/2025

very happy with kyle and he show me many things in the new vehicle that would make my life easier.

Saint Johns, MI

Craig S|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

11/21/2025

I have bought numerous vehicles from Royal Chevy and all staff is always awesome!

Coldwater, MI

Robert D|2021 GMC Terrain

Confirmed Service Customer

11/21/2025

Very impressive

Quincy, MI

Vickie B|2021 Chevrolet Equinox

Confirmed Service Customer

12/17/2025

Prompt and friendly.

Union City, MI

Scott O|2020 Chevrolet Equinox

Confirmed Service Customer

12/22/2025

I made a mistake and was actually scheduled the following week, but they were able to find an opening in the schedule to meet my schedule

Coldwater, MI

Sara H|2022 Chevrolet Trax

Confirmed Service Customer

10/17/2025

Very fast service and friendly staff!

Coldwater, MI

Franklin Y|2019 Chevrolet Equinox

Confirmed Service Customer

11/12/2025

Service personnel were excellent in the performance of their duties

Quincy, MI

Melissa R|2024 GMC Sierra 1500

Confirmed Service Customer

11/13/2025

The service coordinator Ty was a joy to work with.

Quincy, MI

Aloha M|2022 GMC Acadia

Confirmed Service Customer

11/20/2025

I was greeted, helped and asked about a service I did not know about, which was needed. They helped me with my reward points.

Coldwater, MI

Michael P|2002 Chevrolet TrailBlazer

Confirmed Service Customer

11/20/2025

👏 awesome very professional and excellent service

Quincy, MI

Michael R|2019 Chevrolet Traverse

Confirmed Service Customer

11/22/2025

Thoroughly explained issues and quickly fixed everything.

Quincy, MI

Lerin H|2025 Chevrolet Traverse

Confirmed Service Customer

12/4/2025

Friendly and knowledgeable! Great staff!

Quincy, MI

Sharon K|2023 Chevrolet Suburban 1500

Confirmed Service Customer

12/7/2025

Everyone was very helpful, courteous, and knowledgeable. I really appreciate their explanations and the time they took to see that I was taken care of.

Coldwater, MI

Diana H|2019 Chevrolet Impala

Confirmed Service Customer

12/7/2025

great service

Litchfield, MI

Kenneth W|2018 Chevrolet Equinox

Confirmed Service Customer

12/16/2025

quick and courteous service for two non working tire pressure monitors

Coldwater, MI

Curtis P|2025 GMC Terrain

Confirmed Service Customer

12/16/2025

Fixed and explained immediate software updates. Drove vehicle to inspect cruise control since I told them we were going on a trip. Very helpful and conscientious.

Hillsdale, MI